Due to the extreme cold temperatures this winter, Brainerd Public Utilities (BPU)
is experiencing unprecedented water line freeze ups and is declaring a Water
Main Emergency. During this Water Main Emergency, residential customers are
asked to run cold water at least a pencil width size continuously from one sink
until April 30th or until notified by BPU.
Even with warming weather, the risk of frozen service lines could continue for
several weeks and/or months.
is especially important for residential customers that have older homes with
older plumbing, have small households, live alone and do not use a lot of water,
or live on dead-end streets. Cost of thawing or replacing a water service line
can cost hundreds or thousands of dollars.
Per BPU Policy 2014-17, if you are not running water and your pipes freeze, BPU
will charge a $150 fee for each time employees come to thaw your pipes after the
Water and sewer bill adjustments will be made during this Water Main Emergency,
using your average water usage for the months of November through January. If
you have no water, please call the 24 hour emergency line at 218-829-2193.
|Business Office (Fax number 829-4703)
|Questions on billing statements, deposits or other billing
questions, call and talk with Kelly D.
Moving in or out of a rental, or selling/purchasing a home or
talk with AnnMarie.
Change of Name/Roommate on Lease
|Want to pay using a credit card (Visa or MasterCard), have questions
about payments or to set up
automatic bank pay, call and talk
|If you are past due on your account and would like to set up a payment arrangement, call and talk with Lori.
Cold Weather Rule
|Questions regarding Stormwater charges or Wastewater Collection,
call the City Engineer's Office.
|Repair Office (Fax number 829-2308)
|Maintenance of utilities, power outages, water leak emergencies,
trees in the lines, etc, call and talk with Kelly.
|Questions regarding wiring permits call and talk with Jim
|Sewer back up-Call City Engineer (Street and Sewer Department)